Refund Policy
At VIDEE INFOTECH, we strive to deliver exceptional services and ensure client satisfaction. However, we understand that circumstances may arise where a refund is necessary. This refund policy outlines the terms and conditions for requesting a refund.
Scope of Refund Policy
This refund policy applies to all services offered by VIDEE INFOTECH, including but not limited to:
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Website design and development
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E-commerce solutions
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Web application development
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Maintenance and support services
Eligibility for Refund
A refund may be considered in the following situations:
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Project cancellation: If the client cancels the project before completion, a refund will be issued for the work not completed.
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Non-delivery of services: If our fails to deliver the services as agreed upon, a refund will be issued for the undelivered services.
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Poor quality of work: If the client is not satisfied with the quality of work delivered, a refund may be considered after reviewing the case.
Refund Process
To request a refund, the client must:
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Submit a written request to VIDEE INFOTECH within 7 from the date of cancellation or non-delivery of services.
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Provide detailed reasons for the refund request.
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Allow VIDEE INFOTECH to review and respond to the request within 30 days.
Refund Amount
The refund amount will be determined based on the following:
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Project cancellation: A refund of 30%of the total project cost will be issued, minus any work completed.
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Non-delivery of services: A refund of 30% of the undelivered services will be issued.
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Poor quality of work: A refund amount will be determined on a case-by-case basis.
Payment and Refund Timeline
Refunds will be processed within 30 days from the date of approval. Refunds will be issued through the original payment method.
Exceptions
This refund policy does not apply to:
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Third-party services: Refunds for third-party services, such as domain registration and hosting, are subject to the third-party provider’s refund policy.
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Custom software development: Refunds for custom software development services are subject to a separate agreement.
Changes to Refund Policy
[Web Development Agency] reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
Contact Us
For any questions or concerns regarding this refund policy, please contact us at [contact email] or [contact phone number].